Shipping Policy

Last updated: 29 September 2026

This policy explains where we deliver, how long delivery takes, what it costs and how Cash on Delivery works at YehChiz.

1. Where we deliver

We deliver to every city and town in Pakistan through trusted courier partners. We do not ship internationally at the moment.

2. Order confirmation

After you place an order, our team may contact you by WhatsApp or phone to confirm your order and address before dispatch. Please keep your phone reachable so your order is not delayed. Orders placed through WhatsApp are confirmed directly in the chat.

3. Processing time

Orders are packed and handed to the courier within 1 to 2 working days of confirmation. Orders confirmed before 5:00 PM (Pakistan time), Monday to Saturday, are usually dispatched the same day. Orders placed on Sundays or public holidays are processed on the next working day.

4. Delivery times

• Karachi, Lahore, Islamabad and Rawalpindi: 2 to 3 working days after dispatch.
• Other cities: 3 to 5 working days after dispatch.
• Remote and far-flung areas: 5 to 7 working days after dispatch.

These are estimates. Delivery can occasionally take longer because of weather, public holidays, strikes, sales events or other conditions outside our control. We will keep you updated on WhatsApp if there is any delay.

5. Delivery charges

Delivery is FREE on every order, to every city in Pakistan, with no minimum order amount. The price you see on the product is the total you pay at your door.

6. Cash on Delivery

All orders are Cash on Delivery (COD). You pay the rider in cash when your parcel arrives, so there is no advance payment. Please keep the exact amount ready. Riders are not able to wait while the parcel is opened, and opening the parcel before payment depends on the courier's rules. For eligible returns, the product box must remain unopened (see our Return & Refund Policy).

7. Tracking your order

Once your order is dispatched, send your order number to us on WhatsApp at +92 305 8438863 and we will share your courier tracking number and live tracking link.

8. Address changes

Please check your name, phone number and full address carefully at checkout. To change the address, message us on WhatsApp before your order is dispatched. After dispatch, address changes may not be possible.

9. Failed or refused deliveries

If the courier cannot reach you after multiple attempts, or the parcel is refused at the door, it will be returned to us and the order will be cancelled. To re-send it, we may ask you to confirm the order again on WhatsApp first. Repeatedly refused COD orders may lead to future orders requiring advance confirmation.

10. Damaged parcels

If your parcel arrives visibly damaged or tampered with, please take photos and message us on WhatsApp within 48 hours of delivery. We will replace any item damaged in transit free of charge, as described in our Return & Refund Policy.

11. Contact us

• WhatsApp: +92 305 8438863 (fastest)
• Email: hq@yehchiz.com
• Hours: Monday to Saturday, 10:00 AM to 10:00 PM (Pakistan time)
• Website: yehchiz.com