Return & Refund Policy

Last updated: 29 September 2026

At YehChiz we want you to love what you buy. This policy explains exactly when an item can be returned, how to request a return, and how refunds work. By placing an order on yehchiz.com or through our WhatsApp, you agree to this policy.

1. Quick summary

• Full-price items can be returned if you inform us within 7 days of delivery and the box is unopened with its seal intact.
• Discounted items are final sale. Anything bought at a sale price, with a discount code, or as part of a deal or bundle cannot be returned or exchanged for change of mind.
• Damaged, defective or wrong items are always covered, whatever price you paid (see section 5).
• All return requests must be made on WhatsApp at +92 305 8438863.

2. Items eligible for return (full-price purchases)

An item can be returned only if all of the following are true:

1. It was bought at its full regular price, with no sale price, discount code, coupon, deal or bundle offer applied.
2. You contact us on WhatsApp within 7 calendar days of the delivery date shown by our courier.
3. The product box has not been opened. The original seal, shrink-wrap and packaging must be intact and undamaged.
4. The item comes back with everything it was delivered with, including the outer packaging, accessories, manuals, free gifts and invoice.

If the box has been opened or the seal is broken, we cannot accept a change-of-mind return. This protects every customer's right to receive a brand-new, untouched product.

3. Items that cannot be returned

• Any item bought at a discounted or sale price, including items marked down on the website, items bought with a discount code (for example WELCOME10), flash-deal items and bundle offers.
• Items whose box or seal has been opened, unless the item is damaged, defective or wrong (section 5).
• Items reported after 7 days from delivery.
• Items that show signs of use, wear, scratches, missing parts or damage caused after delivery.
• Personal-care and hygiene products once unsealed, and gift cards.

4. How to request a return

1. Send us a WhatsApp message at +92 305 8438863 within 7 days of delivery.
2. Include your order number, the name and phone number used on the order, the item you want to return, and clear photos of the sealed, unopened box from all sides.
3. Our team will check your request and reply on WhatsApp, usually within 24 hours, with an approval and return instructions.
4. Pack the unopened item securely in its original packaging and send it back as instructed. Please do not send any item back without an approval from us on WhatsApp, as unapproved parcels cannot be accepted.

5. Damaged, defective or wrong items

If your order arrives damaged, faulty, incomplete or is not the item you ordered, we will make it right regardless of whether it was full price or discounted:

• Message us on WhatsApp at +92 305 8438863 within 48 hours of delivery.
• Share your order number and clear photos or a video showing the problem. An unboxing video helps us resolve your claim fastest.
• Once verified, we will send a free replacement. If a replacement is not available, we will issue a full refund of the item price.
• For these cases YehChiz covers all return and re-delivery charges.

6. Inspection

Every returned parcel is inspected when it reaches us. If the item does not meet the conditions in this policy (for example, the seal is broken or parts are missing), the return will be declined and the item will be sent back to you. Re-delivery charges for declined returns are paid by the customer.

7. Refunds

• Approved refunds are processed within 5 to 7 working days after the returned item passes inspection.
• Because orders are paid by Cash on Delivery, refunds are sent by bank transfer, JazzCash or Easypaisa to an account in the name of the person who placed the order. We will ask for the account details on WhatsApp.
• The refund covers the full price paid for the item.
• For change-of-mind returns, the customer arranges and pays for sending the item back to us.

8. Exchanges

Full-price, unopened items that qualify for a return can be exchanged for a different item or colour instead, subject to stock. If the new item costs more, you pay the difference; if it costs less, we refund the difference as described in section 7. Discounted items cannot be exchanged except when they are damaged, defective or wrong.

9. Order cancellations

You can cancel an order free of charge any time before it is dispatched by messaging us on WhatsApp. Once an order has been handed to the courier it can no longer be cancelled, and it will follow this return policy. Refusing a Cash on Delivery parcel at the door without a valid reason may lead to future orders requiring advance confirmation.

10. Contact us

All return, refund and exchange requests are handled on WhatsApp.

• WhatsApp: +92 305 8438863 (fastest)
• Email: hq@yehchiz.com
• Hours: Monday to Saturday, 10:00 AM to 10:00 PM (Pakistan time)
• Website: yehchiz.com