YehChiz

Privacy Policy

Last updated: 29 September 2026

This Privacy Policy explains how YehChiz ("we", "us", "our") collects, uses and protects your personal information when you visit yehchiz.com, place an order, or contact us on WhatsApp or email.

1. Information we collect

  • Information you give us: your name, phone number, WhatsApp number, email address, delivery address, city, order details and any messages you send us.
  • Order information: the products you buy, order amounts, discount codes used and delivery status.
  • Device and browsing information: IP address, browser type, device type, pages viewed and how you reached our website, collected automatically through cookies and similar technologies.

We do not collect card or bank details at checkout, because all orders are paid by Cash on Delivery. If a refund is due, we only ask for the account details needed to send it.

2. How we use your information

  • To process, confirm, deliver and support your orders, including returns and refunds.
  • To contact you about your order by WhatsApp, phone, SMS or email.
  • To answer your questions and provide customer support.
  • To send you offers and updates, only if you have signed up for them. You can unsubscribe at any time.
  • To prevent fraud, fake orders and misuse of our store.
  • To understand how our website is used so we can improve it.

3. Who we share it with

We never sell your personal information. We share it only with parties that help us run the store:

  • Courier partners, who receive your name, phone number and address to deliver your order.
  • Shopify, the platform that hosts our online store and processes order data.
  • WhatsApp (Meta), when you choose to message us there.
  • Analytics and advertising services, which may receive browsing information through cookies.
  • Authorities, when required by law.

4. Cookies

Our website uses cookies to keep your cart working, remember your preferences, and understand site traffic. You can block or delete cookies in your browser settings, but some parts of the store, such as the cart, may not work properly without them.

5. How long we keep it

We keep order records for as long as needed to fulfil orders, handle returns and meet legal and accounting requirements. You can ask us to delete your information at any time, unless we must keep it by law.

6. Your rights

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing messages. Contact us on WhatsApp or email and we will respond within 7 working days.

7. Security

We use reasonable safeguards to protect your information. Our store runs on Shopify's secure infrastructure with encrypted (HTTPS) connections. No method of transmission over the internet is completely secure, but we work to protect your data.

8. Children

Our store is not directed at children under 13, and we do not knowingly collect their personal information.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the date it was last updated.

10. Contact us

Order on WhatsApp

Just text us. We'll handle the rest.

Don't want to fill forms? Send us a message on WhatsApp and your order is booked in under a minute.

  1. 1 Tap the WhatsApp button on any product
  2. 2 Send the pre-filled message
  3. 3 Pay cash when it arrives
YehChizonline
Hi! I want to order the AeroBeats Pro earbuds 🎧
Assalam o Alaikum! 👋 Great choice. Which colour would you like?
Midnight Black please. Delivery to Lahore
Done ✅ Rs 3,999, Cash on Delivery. It'll reach you in 2 to 3 days 🚚
Perfect, thank you! 🙌